Help center
Frequently asked questions
Quick answers about ordering, delivery, returns, and payment. Need more detail? The shipping and returns pages go deeper.
How long does delivery take?
Orders are processed within 1-3 business days, then arrive in 5-15 business days depending on your location and the items ordered. You will get a tracking link as soon as your order is on its way.
Will my items arrive together?
Not always. We work with several fulfillment partners, so items in one order may ship separately and arrive on different days, at no extra shipping cost to you.
Do you offer free shipping?
Yes, every order over Rs 7,500 ships free, no code needed. Orders under that ship for a flat Rs 500.
What is your return policy?
You have 30 days from delivery to request a return on unused items in their original condition. Contact us first and we will send instructions and the correct return address for your items.
How do I track my order?
Every order ships with tracking. Use the link in your shipping confirmation email, or open the order from your account page for live status.
Can I change or cancel my order?
Contact us within a few hours of placing your order and we will do our best, once an order is in processing with our fulfillment partners it can no longer be changed.
Which payment methods do you accept?
We accept all major cards, bank transfer, and cash on delivery in supported regions. The options available for your address are shown at checkout.
Do you ship internationally?
We currently deliver across Pakistan. International shipping is on the roadmap, follow the journal for the announcement.