Privacy
policy
What we collect
- Order information, your name, email, phone, and delivery address when you place an order.
- Account details, your sign-in credentials and order history if you create an account.
- Payment information, processed securely by our payment providers; card numbers never touch our servers.
- Usage data, pages visited and general device/browser information, used to keep the store fast and relevant.
How we use it
Your information is used to process and deliver orders, provide support, and send order and delivery updates. If you opt in, we may also send occasional emails about new products, every marketing email has a one-click unsubscribe.
Who we share it with
We share only what is needed to run the store:
- Fulfillment partners and carriers, your name, address, and contact details so your order can be packed and delivered.
- Payment processors, to securely complete your transaction.
- Service providers, hosting, analytics, and email delivery partners bound by their own privacy obligations.
We do not sell, rent, or trade your personal information to anyone.
Cookies
We use essential cookies for cart and checkout plus optional analytics cookies. See our cookie policy for details and how to manage them.
Your rights
You can access, correct, export, or request deletion of your personal data at any time, manage most details from your account page, or contact us and we will handle it. Some order records may be retained where required for tax or legal purposes.
Security & retention
We use industry-standard encryption and access controls to protect your data, and we keep personal information only as long as needed to provide our services or meet legal obligations.
Children
Our store is intended for adults and we do not knowingly collect information from children under 13.
Changes to this policy
If we update this policy we will post the new version here, and for significant changes, we will notify account holders by email.
Contact
Questions about your privacy? Reach us any time through the contact page.
Frequently asked questions
How long does delivery take?
Orders are processed within 1-3 business days, then arrive in 5-15 business days depending on your location and the items ordered. You will get a tracking link as soon as your order is on its way.
Will my items arrive together?
Not always. We work with several fulfillment partners, so items in one order may ship separately and arrive on different days, at no extra shipping cost to you.
Do you offer free shipping?
Yes, every order over Rs 7,500 ships free, no code needed. Orders under that ship for a flat Rs 500.
What is your return policy?
You have 30 days from delivery to request a return on unused items in their original condition. Contact us first and we will send instructions and the correct return address for your items.
How do I track my order?
Every order ships with tracking. Use the link in your shipping confirmation email, or open the order from your account page for live status.
Can I change or cancel my order?
Contact us within a few hours of placing your order and we will do our best, once an order is in processing with our fulfillment partners it can no longer be changed.
Which payment methods do you accept?
We accept all major cards, bank transfer, and cash on delivery in supported regions. The options available for your address are shown at checkout.
Do you ship internationally?
We currently deliver across Pakistan. International shipping is on the roadmap, follow the journal for the announcement.