Terms
of service
1. Agreement
By using this store and placing an order, you agree to these terms together with our privacy, shipping, and returns policies. If you do not agree, please do not use the store.
2. Orders
Your order is an offer to purchase, which we may accept or decline at our discretion, including for suspected fraud, pricing or listing errors, or stock unavailability. If we cancel an order you have paid for, you will be refunded in full and notified.
You confirm that the details you provide are accurate and that you are authorized to use your chosen payment method. Please double-check your delivery address, we cannot be responsible for orders delivered to an incorrectly provided address.
3. Products
We work hard to photograph and describe products accurately, but colors can vary between screens and minor details may differ from images. Measurements and specifications are listed on each product page. Products are offered for personal use unless agreed otherwise in writing.
4. Pricing & payment
Prices are shown in PKR and may change without notice. The price charged is the one displayed at checkout when you place your order. Payment is handled by our secure payment providers, we never store card numbers.
5. Shipping & delivery
Delivery estimates on our shipping page are good-faith estimates, not guarantees, carriers and peak periods can occasionally add time. Items in one order may ship separately at no extra cost. Risk of loss passes to you upon delivery to the address provided.
6. Returns & refunds
Our returns and refunds policy, including the 30-day window, condition requirements, and refund timing, forms part of these terms. Your statutory consumer rights are unaffected.
7. Accounts
You are responsible for keeping your account credentials confidential and for activity under your account. Tell us immediately if you suspect unauthorized use.
8. Intellectual property
All content on this store, text, images, logos, and design, is our property or licensed to us, and may not be copied or reused without written permission.
9. Acceptable use
You agree not to misuse the store: no fraud, scraping, interfering with the site's operation, or using it for unlawful purposes.
10. Limitation of liability
To the maximum extent permitted by law, our liability for any order is limited to the amount you paid for it, and we are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot legally be limited, or affects your statutory consumer rights.
11. Changes to these terms
We may update these terms from time to time. The version posted here applies to orders placed after it is published.
12. Contact
Questions about these terms? Reach us through the contact page.
Frequently asked questions
How long does delivery take?
Orders are processed within 1-3 business days, then arrive in 5-15 business days depending on your location and the items ordered. You will get a tracking link as soon as your order is on its way.
Will my items arrive together?
Not always. We work with several fulfillment partners, so items in one order may ship separately and arrive on different days, at no extra shipping cost to you.
Do you offer free shipping?
Yes, every order over Rs 7,500 ships free, no code needed. Orders under that ship for a flat Rs 500.
What is your return policy?
You have 30 days from delivery to request a return on unused items in their original condition. Contact us first and we will send instructions and the correct return address for your items.
How do I track my order?
Every order ships with tracking. Use the link in your shipping confirmation email, or open the order from your account page for live status.
Can I change or cancel my order?
Contact us within a few hours of placing your order and we will do our best, once an order is in processing with our fulfillment partners it can no longer be changed.
Which payment methods do you accept?
We accept all major cards, bank transfer, and cash on delivery in supported regions. The options available for your address are shown at checkout.
Do you ship internationally?
We currently deliver across Pakistan. International shipping is on the roadmap, follow the journal for the announcement.